A lack of digital skills is affecting business productivity and growth, according to the British Chambers of Commerce (BCC).
More than 4 in 5 (84%) firms say digital and IT skills are more important than 2 years ago, however 76% say they are facing a digital skill shortage.
Adverse effects of skills shortages include:
- increased workload for existing staff(52%)
- higher operating costs(29%)
- difficulty meeting customer needs (28%).